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Festi Duck is your one-stop shop for party supplies, decor, customised products and party essentials. Everything you need to make your celebration memorable, all in one place.

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Sign up for our newsletter or follow us on social media for the latest drops and promotions.

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Message us on WhatsApp at 9494940832 or email us at care@festiduck.com and we'll help you out.

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Browse the store, add what you want to your cart, and head to checkout. Follow the prompts to complete your purchase.

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Once your order ships, you'll get a confirmation email with a tracking number. Use it to track your order on our website or the carrier's site.

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Not at the moment. Because most of our products are customised, we currently don't offer COD.

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Customised products can't be cancelled once placed. For non-customised items, contact customer care before the order ships and we'll be happy to help.

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Yes, we offer customisation on many products. Check the product page for options, or contact us directly and we'll guide you.

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Record an uncut video while opening the package and send it to our customer service. We'll use it to arrange a replacement for the damaged items.

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